Name Product: Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
Market price: $28
Instructor:  Scott Jernigan
File Size: 988.8 MB
Home:  https://www.udemy.com/certified-web-application-tester

Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.
This course was recorded and produced by Total Seminars. We’re pleased to host this training in our library.
Topics include:
Setting up and configuring mobile devices
Personalizing tablets
Configuring network and internet connectivity
Different options for high-speed internet capability
Local computer security threats
Computer maintenance and management
Computer troubleshooting and problem solving

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